Q1. With reference to consumers’ rights/ privileges under the provisions of law in India, which of the following statements is/are correct?
1. Consumers are empowered to take samples for food testing.
2. When a consumer files a complaint in any consumer forum, no fee is required to be paid.
3. In case of death of a consumer, his/her legal heir can file a complaint in the consumer forum on his/her behalf.
Select the correct answer using the codes given below:
1. Consumers are empowered to take samples for food testing.
2. When a consumer files a complaint in any consumer forum, no fee is required to be paid.
3. In case of death of a consumer, his/her legal heir can file a complaint in the consumer forum on his/her behalf.
Select the correct answer using the codes given below:
Explanation
Statement 1 is correct: Consumers have the right to take food samples for testing if they suspect adulteration, under the Food Safety and Standards Act, 2006.
Statement 2 is incorrect: Filing a complaint in a consumer forum requires payment of a court fee, which varies depending on the value of the claim. For instance, no fee is charged for claims up to 5 lakh, but fees are applicable for higher claims as per the prescribed structure.
Statement 3 is correct: Legal heirs can file or continue consumer complaints on behalf of a deceased consumer under the Consumer Protection Act, ensuring that grievances do not lapse upon the complainant’s death.