Q61. Which of the following represents the most appropriate justification for linking the Aadhaar (UID) ecosystem with public service delivery portals?
Public Policy, Citizen Charter, Social Audit and Grievance Redressal: RAS Prelims MCQs
62 RAS Prelims MCQs on public policy, the Citizen’s Charter, social audit and grievance redressal ask about the policy cycle, how charters work and the elements of accountability. The origin of the Citizen’s Charter, its adoption in India, quality standards and the State laws that guarantee delivery of services are tested.
Practice questions based on the RPSC RAS Prelims syllabus. They follow the exam pattern but are not past-paper questions.
Showing 61–62 of 62 questions
Q62. The National e-Governance Service Delivery Assessment (NeSDA) is periodically conducted to assess the effectiveness of e-Governance portals in India. Which ministry/department coordinates this assessment?
Explanation
The National e-Governance Service Delivery Assessment (NeSDA) is coordinated by the Department of Administrative Reforms and Public Grievances (DARPG).Answer key for these questions
| Q | Correct answer |
|---|---|
| 61 | (b) To uniquely identify beneficiaries and eliminate ghost recipients. |
| 62 | (c) Department of Administrative Reforms and Public Grievances (DARPG) |
Key facts from Public Policy, Citizen Charter, Social Audit and Grievance Redressal
- The Citizen’s Charter was first articulated in the United Kingdom under John Major in 1991.
- In India it was initiated after a Conference of Chief Ministers in 1997.
- The Standards element of a charter means measurable time frames and quality parameters for service delivery.
- Accountability in a charter is the answerability of the organisation for failing to meet its commitments.
- IS 15700:2005 is the Bureau of Indian Standards certification for service quality.
- To overcome the non-justiciable nature of the charter, States such as Rajasthan enacted service-guarantee laws in 2011.
Frequently asked questions
How many RAS Prelims practice MCQs are there on Public Policy, Citizen Charter, Social Audit and Grievance Redressal?
This page has 62 practice MCQs on Public Policy, Citizen Charter, Social Audit and Grievance Redressal (Indian Polity and Governance). Each has the correct answer, and most have an explanation.
Where did the Citizen’s Charter originate?
In the United Kingdom, where it was launched by Prime Minister John Major in 1991 to make public services more responsive. India adopted the idea after the Conference of Chief Ministers held in 1997.
What are the standards in a Citizen’s Charter?
Measurable service standards, such as the time within which a service will be delivered and the quality to be maintained. They give the citizen something specific to hold the organisation to.
Why did States pass guaranteed service delivery laws?
Because the Citizen’s Charter is not legally enforceable. Several States, including Rajasthan, passed laws around 2011 that set a time limit for services and penalise officials who fail to deliver.